Comments on: Billing Blunder http://www.champuru.net/blog/2008/01/15/billing-blunder/ A pinch of this and a dash of that makes champuru a spicy dish. Fri, 05 Dec 2008 08:41:24 +0000 http://wordpress.org/?v=2.6.3 By: Dreamhost Billed Me Too! | From the Mind of NEENZ. http://www.champuru.net/blog/2008/01/15/billing-blunder/#comment-24931 Dreamhost Billed Me Too! | From the Mind of NEENZ. Wed, 16 Jan 2008 08:22:35 +0000 http://www.champuru.net/blog/2008/01/15/billing-blunder/#comment-24931 [...] Todd Cochrane’s credit card was “whacked $800″ and then Champuru shared how her debit card was short over $500 and then I read this article that it was a $7,500,000 [...] [...] Todd Cochrane’s credit card was “whacked $800″ and then Champuru shared how her debit card was short over $500 and then I read this article that it was a $7,500,000 [...]

]]> By: Derek http://www.champuru.net/blog/2008/01/15/billing-blunder/#comment-24916 Derek Wed, 16 Jan 2008 06:04:51 +0000 http://www.champuru.net/blog/2008/01/15/billing-blunder/#comment-24916 Although typically the norm for Dreamhost reports, the "humorous" response by the CEO this time seemed really inappropriate. Accidentally overbilling their customer base by "Over 7.5 Million Dollars" is no laughing matter. The worst part of it is, even though they did a stop charge to your (and my) account, thats $526 of yours (and $229 of mine) that is going to be marked as allocated and will not be accessible by you until the banks computer expires it, or DH processes it. ie: it could be several days to a week or more before that money becomes available to your account again. What if that sort of lack of funds will make a mortgage payment late for someone? And they wanted to do a ReFi this year? Second Chances? Sure Everyone deserves one, but this is a serious problem, and it makes me wonder about how this company is managed to allow such an error to pass through. Although typically the norm for Dreamhost reports, the “humorous” response by the CEO this time seemed really inappropriate. Accidentally overbilling their customer base by “Over 7.5 Million Dollars” is no laughing matter.

The worst part of it is, even though they did a stop charge to your (and my) account, thats $526 of yours (and $229 of mine) that is going to be marked as allocated and will not be accessible by you until the banks computer expires it, or DH processes it. ie: it could be several days to a week or more before that money becomes available to your account again.

What if that sort of lack of funds will make a mortgage payment late for someone? And they wanted to do a ReFi this year?

Second Chances? Sure Everyone deserves one, but this is a serious problem, and it makes me wonder about how this company is managed to allow such an error to pass through.

]]> By: My Domains » Blog Archive » Billing Blunder http://www.champuru.net/blog/2008/01/15/billing-blunder/#comment-24914 My Domains » Blog Archive » Billing Blunder Wed, 16 Jan 2008 05:54:58 +0000 http://www.champuru.net/blog/2008/01/15/billing-blunder/#comment-24914 [...] Original post by champuru.net [...] [...] Original post by champuru.net [...]

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